Frequently Asked Questions
One of our goals here at Shannon's Auto Body is to help customers make informed decisions about repairing their car after a collision. We do this by providing consistent, quality collision repair services in Brainerd, MN, and by working with you through every step of the repair process.
The questions below are common questions we receive in relation to auto and collision repair services. We hope this page is a resource for you and helps answer questions you may have about all phases of the repair process. For additional questions, please contact us today at 218-829-6764.
Do you have rental cars?
If you are in need of a rental car after an accident we can help you make the necessary arrangements. In order for your insurance company to cover the cost of a rental car, you must have that option on your policy or be the claimant. The find out if you have rental coverage and your specific limitations, check your policy and/or call your insurance company. We offer a variety of in-house rental cars and vans to fit your needs.
What do I need to do to have repairs started?
To make a claim, contact your insurance agent or company. They will help you gather information for your claim, including a claim number.
How long does the paint take to dry?
Our paint booth has capabilities of curing the finish at 160º F. This accelerates the dry time to twenty five minutes, which allows us to complete repairs in a more time efficient manner.
When can I wash and wax my vehicle?
Because the finish has already been cured, you can wash your vehicle the same day your pick up. Washing your car by hand or going through a touchless car wash is alright to do, as is the touchless wax option. Hand waxing, however should be delayed for 90 days.
What are your hours? Are you open on weekends?
We are open by appointment only on Saturdays. Our normal weekday hours are Monday through Friday, 8:00 am to 5:00 pm.
Where are you located?
Shannon’s Auto Body is located 1.5 miles East on Highway 18 from the intersection of Highway 25 and Highway 18. Head North on 3 Mile Road and we are 2 Miles down on the left. (Pine Shadows Kennel is also located on 3 Mile Road)
Who should I call to tow my car? Do you have towing?
Shannon’s Auto Body does not offer towing services, but we can make the arrangements for you. We work closely with Kelly’s Towing and Peterson Towing and know you will be satisfied with either of them.
Do you work on all cars?
Yes, we work on all makes and models, foreign and domestic.
How long does an estimate take?
On average, an estimate takes between 15-20 minutes. The actual time is dependent upon the extent of damage to your vehicle.
What are your pick up and delivery methods?
If your vehicle is drivable, we can arrange to pick it up at your home or office. When the work is complete, we can also drop it off for you.
If you would like to pick up your vehicle after hours, after 5:00 pm or before 8:00 am, call us to make an arrangement. If you would like to drop off your vehicle after hours, we have an after hour drop box available.
Can I get a ride to work?
Yes, we would be happy to give you a ride home or to work. We only ask that when you make your appointment, you let us know you will need a ride. This way, we can ensure we have a driver readily available for you.
Can I get other work done on my vehicle while it is in the body shop?
Yes. Shannon’s Auto Body is a full service automotive center that not only offers body repair, but also service, maintenance and glass repair. Just let your estimator or CSR know what other work you would like done and he or she will be happy to make the necessary arrangements for you.
How long will the repairs on my vehicle take?
There are many factors that affect the length of time it takes to repair your vehicle, such as the availability of parts, extent of damage, insurance approval, and hidden damage. Your estimator will give you an estimate of the time it will take to complete the repairs on your vehicle.
How will I know when my vehicle is complete?
We will notify you when you vehicle is done and ready to be picked up. Please do not hesitate to call or email your CSR or estimator with any questions or concerns during the repair process.
What forms of payment do your accept?
We accept cash, checks, Visa and MasterCard.
Who do I pay my deductible to?
Deductibles payments are paid to the repair facility at the time of delivery.
Will an accident affect my rates?
A comprehensive claim should not affect your rates, but you should check with your insurance agent. They can provide you with more information regarding what type of claim will or will not affect your insurance rates. If it is a collision claim, check with your agent. Many companies have a set guideline you may fall into that may not affect your rates on collision claims.
Can my insurance company tell me where to take my vehicle?
No, Minnesota State Law says that an insurance company cannot tell you where you can and cannot get your vehicle fixed. You have the legal right to have your vehicle fixed at the shop of your choice.
Do I need more than one estimate?
No. You are only legally required to get one estimate. Just tell the insurance company involved that you are having your repairs done at Shannon’s Auto Body and to call us if they have any questions. We work with all insurance companies.
BEFORE LEAVING YOUR CAR FOR REPAIR, REMEMBER TO:
- Please remove all items and debris; especially in your trunk area to eliminate time spent cleaning or moving and storing your items in order to gain access to your vehicle's paint codes.
- Avoid using "Armor All" type products, which slows down our painting preparation.
- Please fill your fuel tank, which is necessary for proper realignment to be done.
- Please disable all automotive and audio alarm systems or provide us with the appropriate codes to bypass them during your repair process. You may wish to write down your radio station settings as they may be erased if the battery is disconnected during repairs.
- Please bring all keys with you for locked items such as trunks, wheel locks, spare tire locks, roof rack locks, etc. We will probably need more than a valet key to complete most repairs.
- Please bring your estimate information, which should include the name of insurance carrier responsible, your policy number, your claim representative’s name and phone number, and your claim number.